Job Purpose

Solutions Consultants are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the account management, sales and partner teams as the key technical advisor and product advocate for our products. This will involve solution based demonstrations, workshops, assisting with formal proposals and RFPs, and other consulting sessions with customers during the sales cycle.

The Solutions Consultant is able to articulate technology and product positioning to both business and technical users. The primary focus will be to support the account management, sales and partner teams in winning business by providing Solutions Consultancy to prospective customers and existing customers where there are upsell or migration opportunities. The Solution Consultant is the key interface with Product, Technical Consulting and Professional Services colleagues to ensure we sell effectively to all influencers and personalities involved in the sales process.

Solution Consultants will be aligned with specific domain areas - for this role, the focus will be on Learning and Talent Management. This is an exciting opportunity to work with high profile customers in a successful and dynamic business where you will be vital part of shaping the solution that meets customer requirements (note: Solutions Consultant experience often has other titles including Field Consultant, Pre-sales, Solutions engineer.)

Core Accountabilities

Product Knowledge

• Develop a deep and thorough understanding of all offerings in the product suite including features, functionality and benefits and be able to demonstrate this expert knowledge internally and to prospective customers
• Be aware of the product roadmap and be able to communicate the scope of future system functionality.

Domain Knowledge

• Act as domain specialists in the sales cycle, able to interact with and understand specific customer requirements, and able to translate them into fit with our solution set.
• Being a domain expert in areas including Learning, Performance and Succession.

Customer & Prospect Engagement

• Run/manage customer needs analysis and solution discovery sessions. Define which products (and partner offerings, if applicable) are best to address business needs.
• Design, develop and deliver solution based demonstrations focusing on key requirements and the competitive sales situation. This is likely to involve designing and configuring a solution that addresses the customer’s objectives.
• Complete RFI/RFP responses, focusing on how the system can meet business requirements for a functional and high-level technical perspective – will be considered the sales expert for major, complex RFI/RFP opportunities.

Skills and Experience

Experience

• Experience in Solutions Consulting, Pre-Sales or Implementation roles
• Experience of consulting, for example running workshops or other relevant sessions with client groups up to C-level.
• Experience of working in or supporting B2B sales to large corporate entities.
• Ideally, this experience will have been within a leading software / services organisation. 
• Good knowledge of Corporate HR, Talent Management and Learning disciplines, and related products such as HRMS and resourcing strategies such as HRO.

Education & qualifications
2 - 4 year college/university degree with a major in engineering, math, science, computer science, or business (or equivalent experience)

See attached job description for further details